Privacy Policy

Frontrunner Fieldhouse ("we," "us," or "our") operates an indoor soccer and futsal facility located at 3409 Clayton Road East, Fort Worth, Texas. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or interact with us in any way.

1. Information We Collect

Personal Information

We may collect the following personal information when you register for an account, book a session, sign up for a program, or contact us:

• Full name
• Email address
• Phone number
• Mailing address
• Date of birth (for age-appropriate program placement)
• Emergency contact information
• Payment and billing information (processed securely via Stripe)
• Booking and scheduling data (managed via Acuity Scheduling)

Information Collected Automatically

• IP address and browser type
• Device information
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process bookings, registrations, and payments
• Communicate with you about your reservations, programs, and events
• Send marketing communications, newsletters, and promotional offers (with your consent)
• Improve our website, services, and customer experience
• Maintain accurate financial and operational records
• Comply with legal obligations

3. Third-Party Services

We work with trusted third-party service providers to operate our business. These providers have their own privacy policies governing the use of your information:

• Stripe — Secure payment processing. Stripe Privacy Policy
• Shopify — Online storefront and ecommerce. Shopify Privacy Policy
• Acuity Scheduling — Appointment and session bookings. Squarespace/Acuity Privacy Policy
• Mailchimp (Intuit) — Email marketing and newsletters. Intuit Privacy Policy
• QuickBooks (Intuit) — Accounting and invoicing. Intuit Privacy Policy

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

4. Cookies and Analytics

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of our website.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain our business records, and comply with legal requirements. Booking and transaction records are retained for a minimum of seven (7) years for tax and accounting purposes.

6. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time by clicking "unsubscribe" in any email
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at the email address below.

7. Children's Privacy

We offer youth programs for children. We collect personal information about minors only with the consent of a parent or legal guardian during the registration process. Parents and guardians may request access to, correction of, or deletion of their child's information at any time.

8. Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us